Wenzhou Airport’s ＂sky-high price of car ferry＂ caused controversy and responded that it was clearly marked.
"The apron is only about 300 meters away from the terminal building. Why do you have to charge so much for such a short distance in car ferry?" Recently, passenger Xiaoxin (pseudonym) posted on the Internet that she and her colleagues flew from Beijing to Wenzhou on the 4th. After disembarking, she took the first-class exclusive car ferry with her to help her first-class colleagues with their luggage. However, Xiaoxin was charged 398 yuan by the airport because she was an economy class passenger. Faced with the query of Xiaoxin’s "overlord clause", Wenzhou Airport responded that the charges were clearly marked and the passengers had been informed in advance.
passenger
It is unreasonable to charge 398 yuan for 300 meters.
It is understood that on May 4, Xiaoxin and a colleague returned to Wenzhou from Beijing on business. Because they didn’t buy a first-class ticket, they took economy class. After arriving at the airport, Xiaoxin went to car ferry in the first class for the sake of helping his colleagues with their luggage.
According to Mr. Chen, a colleague of Xiaoxin, "Xiaoxin thought this charge was expensive at that time, so after paying the fee, he specifically asked them for the invoice."
On the evening of the 6th, Xiaoxin reported this problem to the airport staff through the complaint telephone number of Wenzhou Airport, and asked if there were any relevant documents stipulated by the price department, and the reply was "This is the regulation of the airport".
"As for the relevant documents, they said they did, but they could not provide them to us." Later, the airport also explained that the VIP room and car ferry consumption are linked together and belong to VIP consumption.
Is there a charge for car ferry? In this regard, Xiaoxin has several questions. First, should this fee be collected? Secondly, if you really want to pay the fee, does this 398 yuan meet the relevant charging standards stipulated by the price department? "Who will go to the VIP room to sit for a few hours when leaving Hong Kong? Why do you have to be tied up with other services such as VIP rooms when you leave Hong Kong? This is the overlord clause. "
airport
Passengers have been informed before charging fees.
According to a related person in charge of Wenzhou Airport, the car ferry flight attendant told the passenger that there was a charge of 398 yuan when he found this situation.
"The colleague of the passenger paid us the fee on the spot. This communication is no problem. The other party also recognized our obligation to inform, and we also provided them with invoices at that time."
As for whether the fees have been approved by the price department and whether the amount of fees is reasonable, the person in charge said that Zhejiang Province publishes the pricing catalogue of goods every year, but since 2015, the pricing catalogue of civil aviation no longer includes fixed item fees.
"Our fixed services are completely market-leading prices and do not need the approval of the price department. According to the operating conditions, we have the right to make price adjustments on our own. Moreover, we have also clearly marked the price, which is explained on the official website and service counter of the airport. " The person in charge also said that this price is not high from the price level of national airports, and it belongs to the lower-middle level.
For the specific expenses included in the 398 yuan, the person in charge said that "all services are included". "Whether entering or leaving Hong Kong, for example, passengers enter and leave through special passages, rest in VIP rooms, or enjoy refreshment services. The charges of this set of processes are inseparable, and it is impossible to extract one of the services for separate charges. The service model is the same throughout the country. "
Municipal bureau of commodity price
Currently involved in the investigation.
Yesterday, in response to this matter, the reporter of Beiqing Daily telephoned the Wenzhou Municipal Price Bureau. According to relevant sources, the competent price department of Wenzhou Municipal Government has been involved in the investigation that morning, and the relevant results will be announced as soon as possible.
The price bureau said that Xiaoxin’s affairs involved many aspects and were more complicated. It said, for example, can economy class passengers take first class car ferry? If you can, if everyone pays to sit, it may affect the feelings of other passengers. In addition, the Price Bureau has no information about whether the behavior of taking car ferry like Xiaoxin should be charged and who should set the fee standard.
"At present, there are three modes of price management in our country, namely, government pricing, government-guided pricing and market-regulated pricing. However, this case is quite special. Although we stipulate that there is no charge for passengers to use car ferry now, it is hard to say that passengers in economy class take first-class passengers in car ferry."
Expert opinion
Charge or no relevant basis
Whether car ferry should be charged at the airport, Zhang Qihuai, the chief expert of China Aviation Legal Service Center and lawyer of Lanpeng Law Firm, thinks that there is no relevant basis for the airport to charge passengers for taking car ferry.
Zhang Qihuai introduced, "There may be a corresponding price regulation for the driving route between the operation of car ferry and the airport, but this cost occurs between the operator of car ferry and the airport and has nothing to do with passengers, so passengers should not be charged any fees."
But at the same time, as a passenger, this practice also has some shortcomings. "Passengers should consciously abide by the relevant regulations on taking car ferry. It is also inappropriate to take an economy class ticket like Xiaoxin to take the first class exclusive car ferry, but it cannot be used as a reason for the airport to charge it."
Text/reporter Kong Dejun Intern reporter Wang